Responsible Gaming mm98 — Play Safe in Malaysia

At mm98, we believe responsible gambling is not solely the player's responsibility — it is a shared commitment between the platform and our community members. Since mm98 first launched in 2017, our Responsible Gaming programme has been one of the core pillars shaping how we design the platform, set policies and engage with Malaysian players every day.

Betting on the mm98 platform — whether slots, live casino, Malaysia Super League football, BWF badminton, MLBB or Valorant e-sports — should be a source of genuine entertainment, much like watching an EPL match with friends or gaming on the weekend. When betting starts to feel like a burden, a source of family conflict or an escape from life's problems, that is a sign that balance has been lost and support may be needed.

Mm98 does not want players who are struggling to continue playing in circumstances that harm them. We would rather a player take a break from our platform to get the help they need and return in a healthier state, than carry on playing in a way that damages their life. This is not a popular business strategy, but it is a moral commitment we hold firmly.

Gambling problems rarely appear out of nowhere. They typically develop gradually, beginning with small changes in behaviour that are easy to overlook. Recognising the early warning signs is the single most important first step toward getting help before the situation becomes more serious.

Warning Signs to Watch Out For

Mm98 provides five self-control tools that can be activated directly from your account dashboard — no need to contact customer support and no waiting period. All tools are free and fully customisable to your own needs. We offer these tools not because we are required to, but because we believe players who stay in control are happier and more loyal to our platform in the long run.

Daily, Weekly and Monthly Deposit Limits

You can set a maximum limit on how much money you are able to deposit into your mm98 account per day, week or month. This limit takes effect immediately once set. For increase deposit limit, there is a mandatory 24-hour waiting period as a safety measure to prevent impulsive decisions. You can decrease deposit limit at any time with no waiting period.

Session Betting Limit

Set a maximum limit on how much you can wager in a single playing session. This helps prevent excessive bet escalation during long sessions, especially when you are on a losing streak and tempted to "fix" the situation with larger bets.

Loss Limit

Set a maximum limit on how much you are willing to lose within a given period — daily, weekly or monthly. Once this limit is reached, the mm98 system will automatically block your access to games for the remainder of that period. This is one of the most effective tools for preventing situations where players continue gambling emotionally after a heavy loss.

Play Time Reminder

Set up automatic reminders to alert you whenever you have been playing for a set period — for example, every 30 minutes or an hour. These reminders appear as in-platform notifications, giving you a moment to pause, check in with yourself, and make a more conscious decision about whether to continue or stop.

If you feel you need a longer break from the platform, mm98 offers two distinct exclusion options depending on your needs. Both options are fully respected by the mm98 team and will never be questioned or challenged during an active exclusion period.

Temporary Break (Account Freeze)

This option lets you freeze your mm98 account for a duration you set yourself — from a minimum of 24 hours up to a maximum of 6 months. During the freeze period, you will not be able to log in, make deposits, or play. Your account, betting history, and any valid cash balance will be preserved and accessible again once the freeze period ends. This option is ideal if you simply need a short break to clear your head or focus on other areas of your life.

Long-Term Self-Exclusion

For players who need a longer break, or those who feel they need to stop gambling altogether, mm98 offers a formal self-exclusion option for 1 year, 3 years, or permanently. During the exclusion period, your account will be fully locked. Any valid cash balance can be claimed through a withdrawal process handled by our support team. For reactivation after a 1- or 3-year exclusion, there is a mandatory review process to ensure you are ready to return to responsible play.

How to Activate Self-Exclusion

Mm98 sets an absolute minimum age requirement of 18. This is not merely a registration condition — it is a policy enforced through multiple layers of verification. If a player is found to be under 18, their account will be closed immediately, all balances (including winnings) will be forfeited and the case will be reported to the relevant authorities.

Guide for Parents and Guardians

• Make sure devices used by underage children do not automatically save your mm98 login details
• Use parental control software to restrict access to gambling websites on devices used by children
• Do not leave an active mm98 login session unattended on a device shared with children
• Have an open conversation with your teenager about the risks of gambling and why the age-18 limit exists for good reason
• Report to mm98 support if you become aware of a child using your account or registering their own account

Answer the questions below honestly. There are no right or wrong answers — this is a personal reflection tool to help you assess how you are currently playing. Your results are not recorded or shared with mm98.

If you or someone you know needs help with a gambling problem, there are support resources ready to assist in Malaysia. Seeking help is a sign of strength, not weakness — and the most important first step is acknowledging that help is needed.

Talian Kasih 15999 Information

• Talian Kasih is the crisis helpline service of Malaysia's Ministry of Women, Family and Community Development
• This service is free, confidential and available 24 hours a day, 7 days a week including public holidays
• Trained counselors can provide emotional support, guidance and referrals to more specialised support services
• Your call is completely confidential — no recordings are linked to your identity

How mm98 Supports Recovery

• The mm98 support team, fluent in Bahasa Melayu, can guide you through the self-exclusion process at any time
• We will not contact players who have self-excluded with promotional offers or incentives to return
• Players who have used the self-exclusion programme will be treated with respect — not judgment or pressure — throughout the process
• If your family members are concerned about a loved one's gambling habits, we can help you understand the options available